technology adaption

Zoho One Cements Place in Business Technology Industry with Shiny New Features

Customer experience has been a business buzzword this year. But, when it comes to using technology to facilitate the best user and customer experience, businesses oftentimes face challenges. Multiple logins, systems that don’t communicate, important customer information lost in translation, and overall more work for you. Since Zoho One launched in 2017, its goal...

How A Farmer Is Evolving and Thriving Powered By His Custom Built App.

Pedro Schambon said to me, “Ramon - first and foremost I’m a farmer”. His tall frame, worn hands and tanned face, tell that story. My Father’s Farm, set on 52 acres, grows herbs and vegetables and sells them to consumers and markets throughout Texas. Pedro, the founder of the farm, with his wife, explained to...

The Secret Sauce To Zoho’s Mojo. It’s Not What You Think. Plus Zoho One Launches.

Last week I spoke with Raju Vegesna, Chief Evangelist for Zoho about the new and revamped Zoho. Zoho has upgraded it's entire suite of applications and is introducing Zoho One. I'll tell you about Zoho One - but that is NOT the secret sauce to Zoho's mojo. According to the press release, Zoho One is an all-in- one...

context awareness

Why Context Awareness is the Key to a Successful Customer Service Team

As a customer, I've had quite a few customer service interactions that quickly went south. Most often, the agent simply could not make that connection with me, and the exchange pretty much ended with displeasure. Did they not understand what my question was? Were they not the best person to answer my question? How...

zoho - leveling the technology playing field

Leveling the Technology Playing Field for Small Business: A Candid Conversation with Zoho President Raj Sabhlok

Small businesses enter the commerce arena at a clear disadvantage to large corporations with deep pockets. Limited resources and funding force them to get incredibly creative with their business efforts to compete for customers. It also forces them to find solutions that level the technology playing field and allow them to perform like an...

10 Pieces of Accounting Software Perfect for a Rapidly Growing Small Business

[content field="callout1" format="true" class="calloutwide"] The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched BusinessCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. Members of the YEC took a few minutes to share their answer to: Which accounting software is...