customer experience

4 Business Communications Tactics for a Better Customer Experience

Insights on how to have a better customer experience from Anusha Venkat, Senior Product Manager for Plivo, a messaging API. Businesses have worked hard to adapt to changes the pandemic brought with it. In most cases, companies have been forced to reevaluate and change their entire customer experience strategy. As life starts to return to normal, business...

Vimeo CMO to Talk About Humanizing and Personalizing Your Brand at Smart Hustle Marketing Conference 2021

There is tough competition out there. Regardless of your business domain, you are going to face competitors that are tirelessly trying to outgrow you. If you want to grab the attention of your potential clients, you have to stand out from the crowd. And humanizing and personalizing your brand can help you do so. Don’t...

Customer Amazement Summit

10 Big Reasons You Should Attend the Customer Amazement Summit

What's one statistic that matters tremendously for small businesses? Customer loyalty. In other words: Are customers coming back? This is especially important in today’s business climate, as small businesses will need to prepare for a post-pandemic world. On September 15 the Customer Amazement Summit will go live online and show entrepreneurs how to deliver an amazing...

salon

Virtual Receptionist Service Connects Voice Calls to Text Messaging with Numa

Know those times when the phone rings and you just can't get to it? That happens a lot with retail owners like barber shops, salons, auto mechanics, bakeries and many others. Numa a virtual receptionist text messaging service is pretty cool, looks like a new service, that helps answer common questions for your customers...

customer experience marketing

Customer Experience Marketing. It’s Even More Important Today.

Many of us business owners are quite familiar with with sending emails to our customers, email marketing. We're also very familiar with the need to post to social media. However, what about the customer experience. It's time to go beyond marketing as usual, even in these challenging times. Recently I spoke with Adam Johnson...

Customer Experience

A Bridal Boutique that Banks on Customer Experience

At Dreamforce 2019, Ramon Ray had the chance to chat with Nicole Staple is the co-founder and CEO of Brideside. Nicole and the team at Brideside are revolutionizing the bridal industry by making the boutique experience more convenient, stress-free and inspiring. Their unwavering commitment to providing a unique customer experience has rewarded them with...

Dreamforce 2015

Beyond Marketing. Create Experiences Customers Remember

Photo courtesy of : Jakub Mosur Photography Every business must have a marketing strategy in order to get customers and build a brand. However, creating experiences customers remember goes beyond marketing. At Dreamforce, Salesforce’s big, annual event for customers, partners, and media, Ramon Ray, founder of Smart Hustle, attended an information-packed session about experiential marketing. Panelists included...

empathy customer experience

The Secret to a Successful Customer Experience: Empathy

Have you ever had an over-the-phone customer experience that just wowed you? You know, the kind where you’re smiling by the end of the call, you feel like the person on the other end of the line actually heard you, and the person taking the call was friendly, supportive, and understanding regardless of what...

technology adaption

Zoho One Cements Place in Business Technology Industry with Shiny New Features

Customer experience has been a business buzzword this year. But, when it comes to using technology to facilitate the best user and customer experience, businesses oftentimes face challenges. Multiple logins, systems that don’t communicate, important customer information lost in translation, and overall more work for you. Since Zoho One launched in 2017, its goal...