If you’re running a salon, you should not shy away from offering online booking options to your customers. According to the latest The Future of Beauty trend report from Square, 25% of customers don’t visit a salon that doesn’t offer online booking options. Even before the pandemic started, omnichannel booking was growing. And, during the pandemic,...
When you start your solo business, your first priority is to increase profitability. And customer retention helps you do that. What’s more, loyal customers also get you more word of mouth referrals. Interested in exploring proven strategies for customer retention? Grant Freeman who is working as a chief customer officer at Thryv has recently shared...
Does premium customer service matter? Aboslutley. Premium service helps your business get premium profits, due to customer loyalty and more! Mickey Fain, owner and president of Stoneside Blinds and Shades based in Denver, Colorado, recently spoke with Ramon Ray, founder of SmartHustle.com and entrepreneur about success in business through great customer service and customer experience. Listen...
Welcome to Episode 2 of “Lifecycle Marketing Made Easy,” a conversation with Clate Mask, CEO and co-founder of KEAP. In this new series, Ramon and Clate dive deeply into the topic of Lifecycle Marketing for small businesses, and in this episode, they focus on Targeting Leads. As you may recall from the first episode, Lifecycle...
Contributed by Tatyana Artemova an entrepreneur, mastermind expert, and founder at IStartHub. It is essential to focus on building a reliable customer base while running a business. You can do this by giving your audience some good reasons to keep coming back. Actually, that should be the number one strategy of a growing business. According...
Contributed by Bill Choudhry, an outbound sales professional. His approach is non-salesy, consultative, and authentic. What he loves most about outreach is that. He loves the outdoors and can frequently be found in the park. He also likes playing guitar and is an avid sci-fi junkie. Everyone knows that in order to get further in...
Customers write your paychecks. Assuming your products are priced profitably, the more customers you have, the more revenue and profit you earn. Here are three ways to grow your customer base: Reactivate inactive customers. An inactive customer is a customer who has bought from your company in the past but not in the past 18 months. Go through...
Your employees are your most valuable asset. This is because your company's performance largely depends on your employee experience. If you successfully create a powerful employee experience (EX) that fosters productivity, creativity, collaboration, and engagement, your business will undoubtedly flourish. What's more, a powerful employee experience instills a culture where employees try to challenge their...
Anand Srinivasan, the founder of Hubbion, shares his insights on how to get your first 100 customers. Here are a few ways to do it. Back in 2014, I published a book titled ‘How We Did It’ for which I interviewed over a hundred entrepreneurs - like the founders of tech behemoths like Freelancer and...
On today's Smart Hustle Growth Tips room on ClubHouse, Ramon Ray, hosted a lighting panel discussion with Jon Ferrara, CEO of Nimble, and Mark Tina, Executive Director of Verizon Business. They shared that business owners need to sell less and seek to serve more. Instead of seeking ways to sell more, we should build...
