There’s no denying that excellent customer service can be the key to customer retention. Across the globe, 96% of consumers say customer service is an important factor in their choice of brand loyalty. However, so many companies are doing it wrong. Either they don’t have the time or money to invest in proper customer service, or they don’t realize how much of an impact it can have.
Too Small to Have Excellent Customer Service?
It’s unmatched customer service that sets small businesses apart from big-box competitors that offer what they can’t, like lower prices, larger inventory, and more retail space.
Despite what you might think, small businesses and solopreneurs have the advantage when it comes to providing the best customer service. They’re inherently closer to the customer than the people who are making decisions at the large corporations competing for their customers’ attention. Small businesses have the opportunity to build and nurture relationships with customers that big business will never have.
You Can’t Do It All...
You may not have the time, resources, or technology to handle customer service like the big guys. You might not have the funds to hire a dedicated customer service department. And, you definitely don’t have the time to answer calls 24 hours a day, 7 days a week—you are supposed to be running your business! But, you know that outstanding customer service is essential to keeping you in business.
...And You Don’t Have To
If you find yourself in that kind of situation, there’s good news and it’s called Ruby. Providing outstanding customer service just got a whole lot easier. Ruby has mastered the art of customer service to help small businesses provide a great experience of customers. “At Ruby, if we aren’t hearing ‘WOW!’ every day from our clients, we’re not hitting the mark.”
They’ve taken technology and human interaction and have created a match made in heaven. As a small team or even a team of one, Ruby can give your customers the attention they deserve during customer service interactions. “A (good) virtual receptionist service fills the customer experience gap that so often gets missed by a hustling business owner.”
The Numbers Don’t Lie, You Need a Virtual Receptionist
What’s great about Ruby is they offer levels of service that suit every business, size, type, and budget. Their team of virtual receptionists are real people. In a world that is increasingly craving human connection in a largely digital landscape of customer service, this is amazing! Not only does a virtual receptionist sound like a good idea for your growing business, the numbers actually back it up! Invoca found that 80% of consumers are likely or very likely to become a repeat customer after a positive phone experience.
With 56% of customers choosing not to do business after a bad customer service experience, the stakes are higher than ever to deliver a customer experience that includes good customer service. Take some of the pressure off yourself, pass the customer service baton off to a virtual receptionist, and start wowing your customers' socks off!
Curious to learn more about how Ruby turns callers into clients? Download this ebook and get the full scoop on Ruby, virtual receptionists, and better customer service.