What is CRM and why do you need it? CRM is a customer database to help you keep track of customer interactions with your business so you can serve them better. CRM stands for "customer relationship management" CRM helps you follow up with potential customers. The lack of follow up is one of the biggest reasons...
What’s your small business operating system? If that question leaves you stumped, you might want to think about whether you’re really running your business, or whether your business is running you. Most small business owners started their business to gain more freedom, yet they find themselves working harder than ever– with less freedom. If that sounds like...
Analytics drives business insight in every company. It's essential to look at statistics to compare where you started from to where you are. Analytics will help you grow, but you need to use the right software to get the best data for your business. Robert Sullivan shares how Vector Solutions uses automation and analytics...
The booming job market is pushing companies to work harder to attract and retain talent to avoid the time and productivity losses that come with employee turnover. These losses are costly, with reports finding employers spend approximately 33 percent of a worker’s annual salary to hire a replacement. For small business owners – which...
Remember when the iPhone was introduced ten years ago? Over oohs and ahhs, Apple founder Steve Jobs promised us it would revolutionize the business world—and it has. Now it feels like a new technology comes out every day that promises to help companies improve efficiency, but how do you know it’s the right fit—and...
Recently, I was away from the day to day grind of my business - for about two weeks. Everything worked just fine, nothing bad happened and maybe business even got better. You may have a retail business, maybe it's an online e-commerce business, or maybe it's online content production or maybe it's a local...
Based on ReachLocal data of over 3,000 small businesses, nearly a quarter (23%) of local business leads come in after hours through emails, form fills, calls, and chats. Additionally, research shows that 50% of consumers will choose to do business with the company that responds to them first. The problem isn’t that leads aren’t responded...
Don’t Sacrifice Profit for Value: Innovate and Automate your Business Do you want to grow your business this year? Of course, you do. But before you launch your next marketing blitz, ensure that your business can manage an increased portfolio. Adding on new clients is not always easy. In fact, in some cases it can...
