Customer communication channels are growing and you can't control that conversation. You can't control where it happens or how it happens if you want to give your customers the best experience. Customers want to communicate with you, NOT just on on a phone, not just via web chat, but also through Instagram, Facebook, Twitter and beyond. When...
Junk removal is a messy business, but profitable if you do it right. Franchising is a great way to expand one's business, if you have the staff and infrastructure in place to manage the franchise part of your business. Josh Cohen, founder of Junk Luggers is doing both and his company is GROWING. He started...
For the 10th year in a row Dell hosts successful women at the Dell Women's Entrepreneur Network Summit, this year hosted in Singapore. Through the Dell Women’s Entrepreneur Network (DWEN), Dell is connecting female entrepreneurs across the globe with networks, sources of capital, knowledge and technology, giving them the power to do more. At this year's Summit,...
When I launched one of my companies, the Small Business Summit, I started it with a partner. She was an older white lady, who had an MBA and was great with numbers. I was a young black guy, who loved marketing (hated numbers) and event production. We were a great fit. This was one...
Last week I hosted/emceed the 3 day Small Business Leadership Conference in Orlando, Florida hosted by the Jim Moran Institute and the Florida Small Business Development Center Network. One of the many breakout sessions I attended was focused on finances and led by Octavia Conner, virtual CFO and founder of Say Yes To Profits and she...
Several times a day, or so it seems, Rachel Michaelov, founder of Empire Tax Professionals, posts on Facebook one of two things. She posts how she's helped a client or saved them money or helped them in some way OR Rachel's sharing how a prospective client's finances are quite messed up and how she's GOING...
Last week I upgraded to the Samsung S-10 Galaxy phone after having the S-7 phone for many years. It got me thinking, "what else am I holding onto that is keeping me back?". For months I resisted spending the $1,000 (give or take) on the S-10. However, the S-7 had such terrible battery life, I...
Startup failure is a serious thing. About one-third of small businesses fail during their first year in business, according to the SBA. Ginger Siegel is the head of small business at Mastercard and she shared her insights on what it takes to succeed as a small business owner and reduce the failure rate. Mastercard works with...
As a mother and business owner, Deepti Sharma is passionate about policies that support and enhance mothers and entrepreneurs. Her company, Food to Eat specializes in connecting immigrant, women and minority-owned food vendors to opportunities for growth. At the 2019 Smart Hustle Growth Conference Deepti will share her insights on starting, growing and scaling a business. She'll...
CrossFit is leaving Facebook, reports the Wall Street Journal. They're fed up with Facebook's censors - human or computer - stifling their groups and overall communication. I recently wrote here, that social media marketing is not enough. Billions of people are on Facebook, it's a great platform, use it. It's a powerful platform for advertising, use it. However,...
